HELP ONLINE

What are the features of Cornèr Bank’s e-banking services?

• The e-banking services of Cornèr Bank (Overseas) Limited are reserved for customers of the bank.
• For a complete overview, please visit: http://www.corner.bs/

How to request access to the e-banking services?

• The e-banking service application forms must be requested to your Cornèr advisor

What are the access codes to the e-banking services?

• The access codes consist of:
  - the UserID and the Password (sent by registered letter)
  - the Pocket List (sent separately by standard post).
• The letters are sent to the client’s correspondence address, unless otherwise instructed.
• The letters containing the access codes show the name of the user to which they refer.

Is it possible to enable multiple users to use the service?

• The client may designate more than one user for the service by indicating the required data for each additional user in the form and identifying the specific functions to be enabled.
• Each user is sent individual access codes that provide access to the enabled functions.
• The codes are personal and cannot be transferred to third parties.

How do I access the system for the first time?

• To access the system for the first time, all of the security codes must have been received (UserID, Password and Pocket List).
• The codes should be entered according to the instructions given by the system.
• Users are required to change their passwords immediately on first login.
• The new password must be at least 8 characters long and contain at least 2 numbers.
• Note: the system is case sensitive.

How does the Pocket List work?

• The list must be removed from the letter and folded on the adhesive side; it should be stored separately from the other access codes.
• One of the 100 numbers in the list must be entered each time the system is accessed: the order is not sequential.
• Once a year, a new list will automatically be sent to the user in advance.
• Note: always pay attention to the version of the list from which the access code is taken (List number, etc.).

I have lost or forgotten my codes – what should I do?

• To request new security codes, send an email to assistance at: info@corner.bs.
• The request must be sent from the email address indicated in the online services application form.
• Requests for assistance will only be accepted from the user that owns the codes.
• Cornèr Bank (Overseas) will never ask you to communicate your security codes by email.

Why are my codes blocked?

• The codes may be blocked for the following reasons:
  - When posted abroad
  - After repeated errors in entering the same codes
  - After 6 months of inactivity.

What should I do to reactivate my codes?

• To send an unblock request, and for any other requests, send an email to assistance at: info@corner.bs.

Did you forget the password?

• A new password can be requested by sending an email to assistance at: info@corner.bs.
• The request should be sent directly by the user requiring assistance from the email address previously communicated to the Bank.
• Cornèr Bank (Overseas) never requests or sends security codes by email

What is the minimum version of the browser to access the Cornèronline website?

• Internet Explorer 8
• Firefox 16
• Google Chrome 16
• Safari 7.0.3 ( only on Mac)
• Opera 12.1

What happens when using older versions of browser?

Using a version of the browser older than the minimum required, it is not possible to ensure the correct delivery of the service.
Generally, for security reasons, it is always recommended to use an updated version of browser and operating system.

Advice and requirements for correct use of Cornèr Bank (Overseas) Limited e-banking services

Protection of PC: Firewall and Anti-virus Software
It is vitally important for the PC to have protection programs, and that these programs are always updated, at least once per week. Commonly called firewall and anti-virus programs, these programs prevent dangerous viruses from being illegally installed on your PC with various consequences such as the destruction of data and programs or the interception of private information by unauthorized users. There are many systems available on the market free of charge or for payment. Please contact your technician of choice for advice on the most suitable

Secure Connection with Browser
When connected, insure that your browser is working in safe mode, i.e., that the transmission of data is occurring using an encryption protocol that prevents decoding by third parties.To determine whether this function is active, check that the lock in the lower bar of the display is closed and that the address to which you are connected begins with "https://..."
To maximize your security, use a browser that supports a strong encryption protocol (128 bit). It's necessary that "session cookies" are set as allowed in your browser.
To view the documents in PDF format you need to use Acrobat Reader (Adobe), version 8.0 or above. Link for free download www.adobe.com

Precautions during Connection
In addition, when connected never leave the PC unattended, to prevent illegal access by third parties. Always end work with the logout function so that the connection with the system is no longer active. Always empty the PC’s temporary memory (cache). This rule should especially be followed when working from a third-party or public PC.

Protection of Access Codes and Personal Data
To insure the confidentiality of your information and avoid illegal access to the system, access codes must not be stored on your PC or disclosed to third parties. If this should, or could, occur, please contact us immediately to replace the codes. We also suggest that you never copy data available on the system to the memory of the PC on which you are working.